Tag Archive | Metrics

Metrics That Destroy Your Organisation

In this post I’m going to show you the serious effect metrics can have on your organisation and customers. At the end of the post I’ll also offer some practical advice on how you should apply this information. Short Term Effects of Metrics Let’s start with a simple example of the effect of setting a sales department […]

Be Careful with Metrics

There are a lot of pitfalls with metrics, they can seem like a magic bullet to control the output of a team. Measurement is certainly useful but how you use it is critical to ensuring your projects succeed. Let’s take an example. I tell my teams that I’m measuring their success on defects raised. For […]