KPI

Metrics That Destroy Your Organisation

In this post I’m going to show you the serious effect metrics can have on your organisation and customers. At the end of the post I’ll also offer some practical advice on how you should apply¬†this information. Short Term¬†Effects of Metrics Let’s start with a simple example of the effect of setting a sales department […]

Be Careful with Metrics

There are a lot of pitfalls with metrics, they can seem like a magic bullet to control the output of a team. Measurement is certainly useful but how you use it is critical to ensuring your projects succeed. Let’s take an example. I tell my teams that I’m measuring their success on defects raised. For […]

Balanced KPI’s – Watch out!

“What you measure will affect behavior” – the Hawthorn affect Consider this carefully when setting out KPI’s. How can I stop my KPI’s driving poor behaviour? I’m sure you’ve seen the three factors below: Time – I want it faster Cost – I want it cheaper Quality – I want higher quality It’s very common […]

Key Performance Indicators (KPI) – The basics

What is a KPI? In simple terms it’s what is key for your organisation to work on to be successful. This contrasts with a Performance Indicator (PI) that is something useful to measure. What makes it key? Think about the things you can measure and consider this example. You look at story cycle time in […]