Leave a comment

Balanced KPI’s – Watch out!

“What you measure will affect behavior” – the Hawthorn affect

Consider this carefully when setting out KPI’s. How can I stop my KPI’s driving poor behaviour? I’m sure you’ve seen the three factors below:

  • Time – I want it faster
  • Cost – I want it cheaper
  • Quality – I want higher quality

It’s very common to say I want it faster! but do you want the result of that which could be higher cost or lower quality. I hope you can quickly see where this is going.  Let’s apply this to some chosen Agile KPI’s:

  • Time – story cycle time
  • Cost – function point analysis (shows how much work is being done by a team or department)
  • Quality – software complexity rating

Now if we don’t have a KPI for each of these we can unbalance our department!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: