Having worked with numerous Heads of Department I find it really interesting to see where they’ve come from. I feel it has a very direct effect on how they steer their teams. There’s no specific right or wrong but people can only know so much. Testing, development, service management and even engineering backgrounds allow people to bring specific skills and focus. I’m from a development background, but now spending a lot of time working on testing initiatives. However, I feel that a continous improvement mindset is the real key to this role, never settling for “good enough” really helps a department improve.